Support

Get help

Practical answers for billing, publishing and campaign generation.

Email support

Include your workspace email, the campaign or job ID, and the approximate time of the issue. Never send passwords or OAuth tokens.

Email Awenvia support

We will reply through the support email associated with your request.

Before you contact us

  1. For a failed publish, confirm the Shopify or Pinterest connection is active in Settings.
  2. For Pinterest, choose a default board and generate an image before scheduling.
  3. For billing, note the PayPal subscription ID shown on your PayPal receipt.
  4. For a long-running campaign or video, keep the job ID; workers retry safely in the background.