Support
Get help
Practical answers for billing, publishing and campaign generation.
Email support
Include your workspace email, the campaign or job ID, and the approximate time of the issue. Never send passwords or OAuth tokens.
Email Awenvia supportWe will reply through the support email associated with your request.
Before you contact us
- For a failed publish, confirm the Shopify or Pinterest connection is active in Settings.
- For Pinterest, choose a default board and generate an image before scheduling.
- For Shopify billing, include the store name and selected Shopify App Pricing plan. For a standalone subscription, include the PayPal subscription ID.
- For a long-running campaign or video, keep the job ID; workers retry safely in the background.